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I don't know how apple manages it but the new testflight is a pain to use.

The process of adding a tester alone is not intuitive and requires way too many steps.

I switched to installrapp.com for testing iOS stuff because I don't have the time to spend on finding out why the app I released for testing is not showing up in my clients test flight.

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Agreed.

I've been using Beta by Crashlytics as it is nice and cross-platform and works with ios7. Downside is the integration process and management console are a little tricky.

http://try.crashlytics.com/beta/

Crashlytics (now owned by Twitter and rebranded as 'Fabric') is great. I'm surprised you thought the integration was tricky as it's the most simple setup I've seen. You install a menu bar app that literally walks you through each step and which automatically grabs your archives (when you archive a build) and lets you send it to testers in a couple of clicks.

We also switched to crashlytics. I like their flow for new testers, they do not have to create an account.

I also find their crash reporting to be really good.

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