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Comment by bwb | Hacker News Reader

Just to share a bit more info...

We use Chase, and just acquired a company using Stripe. Chase needs them to transfer over the cards in a specific way as not to violate the law, and Stripe is not willing to work with Chase. Despite law saying they have to give us the cards & a policy on their website saying they will.

We've been working on this for 6+ weeks I believe, and we had a group call today with Stripe, Chase and our team. And, Stripe didn't even show up.

Trying to reach out here and on linkedin and twitter to find someone in Stripe to head off us having to post publicly to get help.

Thanks, Ben

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I'm pretty sure you just posted in public.

This is Hacker News :), it is a small community and def different than the last straw which is a public shaming post on our blog which I would like to avoid.

I use Stripe for some side projects, as do many of our staff. And, I know for our team this is really frustrating to see what we thought was an amazing company be so unresponsive and unhelpful. Hopefully we will get it sorted now that we have a contact at a higher level.

Just to clarify. You're looking for Stripe to transfer card numbers out of it's vault into Chase's. Stripe is willing, but Chase wants it done a specific way which Stripe finds objectionable?

its vault

This is the impression I got as well. Stripe's policy seems to agree to export the cards but that doesn't mean you can pick any format and requirements you want and they have to follow them.

Chase needs the cards in a specific way but without more information it's hard to make the claim that's the only way acceptable by law.

If Stripe is unwilling to do extra work with Chase to get cards exported, that doesn't seem to be "refusing to transfer credit cards to another merchant per their policy".

Can you provide some more information on what part of the transfer they object too?

Someone else inside our group is handling this, but my understanding is Chase's requirements are per US law, and not anything too specific. But I could be mistaken. Email going out now to the parties involved to get it all sorted.

It still sucks to not get a clear answer, and not show up for phone meetings when this has been going on for at least 6 weeks.

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