In sustaining engineering, if it's not assigned to you, you can't really do it. I'd thought about doing what you suggested many times, but throughput is the #1 thing about bug fixing. I wanted to do a lot of things to improve process and the products I've worked on but it's not only not allowed, it's practically insubordination.
Bugs bugs bugs -- fix fix fix. No time to spend on anything else, my manager told me.