Most new computers come with a warranty that is 90 days. Why should software support be 5x longer?
Most new computers come with a warranty that is 90 days. Why should software support be 5x longer?
Where? In the UK, consumer protection laws would probably force a minimum of two years in most cases. Even after that, if an expensive device mysteriously failed on day 2x365+1 in a way that wasn't reasonably expected, the purchaser would still have some relevant rights.
Why should software support be 5x longer?
It is all about reasonable expectations. No-one paying for basic system software would reasonably expect it to stop working after three months.
Of course if we're talking about Open Source software that you're getting for free then it's your own responsibility to make sure it does the job you need and no-one owes you anything. This is part of the reason that selling support for otherwise free software is a viable, and sometimes highly lucrative, business model.