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Comment by ams6110 | Hacker News Reader

Not that beauty is a bad thing, per se, but it's never been high on the list of requirements for enterprise software. Functionality and configurability tend to be more important.

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Things are changing; people see no reason to put up with shitty design and hard to use applications in-house, especially if their employer has nice customer-facing applications. It's analogous to the PC revolution, when people started using their own copy of VisiCalc or Lotus.

> Things are changing; people see no reason to put up with shitty design and hard to use applications in-house, especially if their employer has nice customer-facing applications. It's analogous to the PC revolution, when people started using their own copy of VisiCalc or Lotus.

Except that "people", i.e. employees, are not the decision makers when it comes to what software/hardware they get.

I'm seeing an increasing trend in business users having budget and spending it without it anywhere in the conversation. Especially with the rise of SaaS where the cost is easily buried on an expense report...

When the CO or GM level staff start using their personal iPads because they hate battling with their XP-era laptops so much*, change happens.

I expected this comment.. When I say "beautiful" I'm not just referring to the aesthetics. I'm referring to the user experience design. Good UX helps users be more successful -- we've seen it happen in the personal computing space over the past decade -- and that translates into ROI. That's the theory, at least, that a lot more enterprises are coming around to.

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