It appears that the quality of their customer service depends on the willingness of customers to stand up for themselves when they are wronged.
It's people like this gentleman who've led to your highly responsive experience.
It's people like this gentleman who've led to your highly responsive experience.
I called multiple times and sent 5 emails, each getting closer and closer to a lawsuit. $400 from someone willing to fight is less pricey than a day or two in court. They just don't want to give this to anyone, if you are willing to fight you will usually get what you deserve.
In this case, the guy already had laws listed and probably just made it clear that there will be a day in court. Its cheaper to take the $400 hit.