>>> Changing would be expensive and risky, and would only be worthwhile if lots of their colleagues and clients were also moving.
This is a huge point. Adobe is so entrenched in so many corporations, it's almost like MS Office to a degree. Even in most startups, if you want to hire someone, you're going to go with Adobe products instead of having a training/learning curve to worry about.
>> So Adobe has intentionally created a lot of barriers to exit.
Of course they did. Once you have an entrenched software platform, you want people to continue using your product, regardless of whether they like it or not. It's just smart business. Not really good business, but smart nonetheless.