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With first hand experience:

- if you are paying google on an ongoing basis for something (adwords for example) they are very pro active with support.

- if you are using a free product, expect 0 or less support

- if you are receiving money from google, expect active hostility.

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This is partly why they should add "premium" support to the Play Store for developers. Right now their free support for their almost free developer accounts (one time $25 is "free" in this context) is just atrociously bad, and the only way to fix it is to fund more human support personnel.

If I was a developer bringing in several thousand a year on the Play Store, I'd happily shell out $99/year for better support. I imagine I am not alone in that.

I agree. Both devs and Google earn money from Play Store& Admob. Right now with their intelligent algorithms, Google behaves as only devs are earning something.

> If I was a developer bringing in several thousand a year on the Play Store

... you would be automatically paying Google with $300 for every thousand of sales. $99 would be redundant.

This has been very much my experience. With paid products I had a Google representative actually on the phone and then following up after to make sure I was set. That payment part is key, and not unexpected given the HUGE number of unpaid people using their service.

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