Let me rephrase the question:
What is the benefit/value prop to a normal everyday person and why would they use it/love it?
What is the benefit/value prop to a normal everyday person and why would they use it/love it?
Normal everyday people don't get much direct benefit from it, although they do benefit indirectly:
* They don't have to implement business processes by "mailing form 3021-C to Clara in Purchasing"
* It sets a lowest common denominator for bizapps that is better than what enterprises get from bespoke .NET and J2EE dev.
Every enterprise uses MS Office? I don't think so.
But I would leave out the "love it" part.