Ask HN: Simple ticketing system for tech support?

Tuleap trackers would do the job quite well IMHO

Unlike many other "generic" tracking system, there are built-in functions to deal with typical help desk use case: * visibility/permissions management * very high customization * automated date management for SLA/SLO tracking

Plus it allows to have consistency between your API (dev), requirements and ticket/support.

https://www.tuleap.org/about-tuleap/features/tracking

We've had a lot of success with osTicket: http://osticket.com/

While it doesn't have markdown or code support natively (that I'm aware of), it's open source so it'd be very easy to implement it yourself.

Try supportcenter plus http://www.manageengine.com/products/support-center/

I'm surprised no one has mentioned this... https://getbrimir.com

I know a few people including myself who use http://www.redmine.org/

Do you use it to handle customer's questions/emails? I see redmine more as a project management tool rather than a ticketing system, but I might have missed a few features.

Does anyone know what Heroku uses for their support system?