This is a fantastic article and illustrates a HUGE problem in government systems, where data gets aggregated, but not associated.
It just reeks of a lack of care not only for the power of automation systems, but disrespect for the people who have to do that work. Design your processes in such a way that easy stuff can be done easily and important stuff can be done by people who have some authority.
This is my biggest (personal) problem with bureaucracy. "You have to do it this way because it's the only way _I_ know how to do it, and I don't care if you know a better way, because you don't get paid enough to have good ideas."