Out of interest why do you think they have managed to reach 10,000 customers?
Of course you would say that, because that's your experience. In your case, the entry fee to the lottery was creating a great product, doing marketing, and generally hustling - just like your competitors. Once you paid the entry fee though, the controlling factor was luck. You won, and your competitors lost. I am not trying to take anything away from your success, because you paid your entry fee through hard work, but as I said it shows a lack of perspective to just say "we are successful because we made a great product". Great products fail every day.