Hacker News Reader

Dear IBM... you suck at communication! Take a look at their Watson LP (http://www.ibm.com/smarterplanet/us/en/ibmwatson/) If you don't continue reading blog articles comments and do some tryouts you actually have no idea what they want to sell you and EVEN LESS how exactly you can use it.

View on HN

Sadly even when they customer research, we have been on a few of these with regards to improving their support sites, they seem to take all the suggestions and go the opposite direction.

At least the linked sites look good, try navigating their support sites, it gets worse when they cross license products and some support is here, some there, and all bound up behind horrid search engines.

Reply on news.ycombinator.com