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Comment by unwind | Hacker News Reader

So, if it's "Only $49/year" (top of page) but also provides "1TB of personal cloud storage for $10/month" (bottom of page), how many months are there in their years? Do I pay per year, or per month? Is the hardware "free"?

Very confusing, and that took maybe 20 seconds to find.

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The confusion results from two different plans:

Plan A: buy the device upfront and own it. Price includes 1 year of network backup service. After the first year, if you want to continue the network backup, it's $49/year ($4/month).

Plan B: don't pay anything upfront for the device and lease it plus the service for $10/month for as long as you like.

Plan A is the only service available directly from the website currently, and we need to clarify the copy on the webpage -- thanks for pointing out to confusion.

As a Kickstarter backer too, we've pointed out to you guys for months that your pricing scheme was confusing and didn't make any sense. You haven't cleared it up any since.

Yes, clarify! Say so!

First thing I read: $49/year. Last thing I read: $10/month. No further clarifications. Not something that evokes trust, esp. when backers are saying they've been shouting about this for months. Even in stating "Plan A: buy the device upfront and own it" - ok, how much is that?

Yeesh, I missed the monthly charge. What legitimate reasons other than pure profit would they need to charge a non-trivial monthly charge? Unless they are completely failing to sell enough devices to accommodate the distributed storage, they aren't having to store the data themselves. At most it seems they just have to have servers to facilitate the distributed coordination.

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