It doesn't sound that scary to me. There are lots of systems which employ the use of work queues. For instance, a tech support employee might log into his or her system and see a list of tickets that need troubleshooting. It seems like the difference here is that smart software determines who gets the work based on capability and/or training. I don't think the intent is insidious.
Isn't that a lot like Amazon's mechanical turk, but automated?
http://www.mturk.com/mturk/welcome