>"Daily average people" instead of "daily average users"

Seems like a hollow argument more about semantics to me. Yeah yeah, we get it. Your users are people too.

To the local corner store, I’m a customer; to Southwest, a passenger. Each institution may refer to their customers in a different manner, but it does nothing to change the fact that they are a customer/consumer.

>As somebody once said, it’s kind of arrogant to think that the only reason that people exist is to use what you built. They actually have lives, like, outside of the experience they have using your product. So the first step to designing in a human-centered way is to recognize that they’re humans.

Just because I am a "user" does not mean I only use your product