Uber's stance is that we are not a taxi company, we are an app company; so we do not need to follow transportation laws.
Uber is so secretive in India that the only way users can contact Uber is through Twitter. They don't provide any phone number, email or address. Moreover, Delhi police had to struggle to get in touch with Uber. They called an Uber cab using the App, and asked the driver to take them to Uber's office. When they reached office, it was almost empty. There was nobody who had any information about what is going on.
Uber claims they have a driver screening process, but it seems they skip through the due diligence process in India to save few bucks.
"Uber is committed to connecting you to the safest ride on the road"
Driver Screening:
http://blog.uber.com/driverscreening
which includes:
Criteria for drivers to pass through Uber’s screening, going back seven years:
- No DUI or other drug related driving violations or severe infractions*
- No Hit and Runs
- No fatal accidents
- No history of reckless driving
- No violent crimes
- No sexual offenses
- No gun related violations
- No resisting/evading arrest
- No driving without insurance or suspended license charge in the past 3 years
Unfortunately, Uber does not perform this due diligence while recruiting drivers in India. The alleged driver had previously served 7 months in prison for rape charges, that didn't stop Uber from recruiting him.