They don't seem to care much about their users. I had an account I hadn't used in years, long enough that the credit card associated with it was expired. This resulted in my account being locked in a way that required me to contact their helpdesk. After telling me to do the equivalent of power cycling my machine by going through their password reset screens, which I'd already tried, they told me that to restore my account I'd need to email them a picture of my driver's license. This leads me to believe that their support database is probably a goldmine for identity thieves and generally those databases are not exactly Fort Knox.