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So much for the idea of 99.999% uptime with the magical "cloud" buzzword. I noticed during this downtime in North America that Word Online wasn't functioning as my daughter tried to use it to do some homework.

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If you want 99.999% uptime, use Azure TrafficManager and set up failover loadbalancing to different datacenters.

We have failover loadbalancing running between multiple datacenters, no issue here!

edit : 99.99%

The SLA mentions 99.9% or 99.99% for Database connectivity. Where does 99.999% come from?

Do Microsoft say this about Traffic Manager or are you suggesting you have to pay for extra services to get the advertised reliability figure?

So much for the idea of 99.999% uptime with the magical "cloud" buzzword

Who was selling that to you? Because I'm pretty sure it wasn't Microsoft…

Oh its 99.9% from Microsoft see http://azure.microsoft.com/en-us/support/legal/sla/ which means they get 9h a year to hit the SLA see http://uptime.is/

Except most people use monthly periods for their SLAs

They are selling 99.99% availability over a monthtly cycle for their Storage service. 99.95% connectivity for their Virtual Machine service.

http://azure.microsoft.com/en-us/support/legal/sla/

9 hours of downtime means they are down to at most 98.75% for this cycle.

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