> So? I like Netflix's front-end. So does my daughter, my mother, my mother's mother, my dad (who is terrible with tech), and almost everyone else I know.

Not sure what your point is here. I don't particularly like it, I have friends who complain about it, and some of my coworkers (who are great with tech, btw) also dislike it.

Have none of the people you mentioned have ever recognized an actor but have been at a loss for where they've previously seen them? Say, that's not something that Netflix could help with?

The continued existence) of InstantWatcher, CanIStreamIt?, Flixster, Fanhattan, Yidio, proves that there's a not-entirely-satisfied portion of their customer base. Why it seems they're doing nothing to appeal to those users is beyond me.

> Craigslist is much the same, what they have is easy to recognize, very easy to use for both sellers and buyers, and it has been consistent.

It is consistent, I'll give you that. Sellers ignoring phone calls, not returning voice mails, unreplied emails, listings for things which have already been sold with an irate seller that does pick up but then calls you an idiot for not telepathically knowing the item has been sold, bait-and-switch tactics masquerading as incompetence, the poor quality of listings themselves - that listing in autos for $1 is definitely accurate. Listings gaming the search by cramming half the dictionary at the end of the post. People saying they'll meet you to buy the item and then being an hour late or just completely flaking.

Yeah, that's totally not broken.

> If it's not broken don't fix it.

Back in 2006, smartphones weren't broken, but I'm sure glad Apple came along and 'fixed' it.