My water, electricity, etc utilities are far more reliable (probably by an order of magnitude) than any private service I've experienced. They don't cut corners in design or safety, and when there is a problem, it's far easier to get in touch with them (they're usually already aware of it and don't pretend to act surprised like say your Telco or ISP) and scheduling is more flexible.
Case in point: I was wondering if my home water pressure could be increased at the meter. I'd gotten conflicting advice from plumbers. I called up one afternoon. They said they'd send someone out to check. I got a knock on my door at 8PM that same evening. I told him I measured 42psi at the hose bib, which was over the zone's minimum of 36. Which was disappointing to me. But still. The level of service just floored me. I've never experienced anything close to that from Time Warner, DiSH, AT&T, T-Mobile, you-name-it. I replaced my 150amp electric meter with a 200amp meter (city provided), it was inspected for less than most people would bother getting out of bed for and I had a fire hazard from our "new to us" house replaced with almost no cost from the utility.
I also feel like I get a lot more for my dollar. Obviously the power grid is far more complex than Time Warner's cabling. Not to mention it can kill you. From TWC I get internet access. From the electric company I get 100% Wind Power generated electricity (for an additional $0.5 I believe), and hundreds of kilowatts of power each and every month.
I never give a thought to wether my sewer service is going to work. It doesn't have "off" days where it backs up a bit. My water doesn't decide to stop flowing every once in awhile so I have to try turning the faucet off and on until it works. When we moved in a couple years ago, I thought I smelled gas outside near the meter. Someone came out within 30 minutes. They found a minor leak (someone in the alley actually ran into the meter!), had it fixed up in no time flat. No charge.
If an ISP could come close to my Utilities experience I'd be overjoyed personally. And it'd be the last time I ever saw an Early Termination Fee, obscene equipment charges for commodity hardware, it'd actually work 99.999% of the time, and (maybe the biggest issue of all with ISPs) I'd actually get the service level I'm paying for.