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Of course your cell phone provider can access your call logs. Probably even fairly low-level workers can get full access under certain conditions.

And of course some workers will abuse that access for personal reasons.

What did you expect? That workers at a phone company wouldn't be able to access your account info? Ideally, it would be compartmentalized, but...

I would expect auditing if not compartmentalization, and big legal risks from unauthorized access that mean a majority chance of getting fired.

That's a problem "low-level workers can get full access". I expect that someone with a higher rank than a low level.

That kind of people could work as little as several month (or even just weeks), make a huge damage and then what. No control?