Yeah, I agree. This wouldn't work in most companies because that's just not the culture, but like you said, I think there's definite value in it.

You also have to deal with people perceiving your optimizations as a threat to their job security.

I see it as a form of process improvement, but instead of analyzing inter-employee/department processes, you're analyzing the processes and individual goes through.

Ticketing systems are a pain in the ass. I get the point of them, and I think they can be really valuable, but they so quickly become bureaucracy for the sake of bureaucracy.

My team is pretty free to decide how we do things right now, and we're considering adopting some form of issue tracking so we can get a better idea internally what's going on, but we're wary of it becoming ticket hell. More than likely the ticket will only ever be referenced inside the team and we'll just try to use it as a way to make sure we're collectively not losing track of things.