Fitbit Charge, Charge HR and Surge
blog.fitbit.com
blog.fitbit.com
Tell me when they update their app for the new iPhone. Tell me when they decide that when there's a bug that makes the calorie tracking almost useless for existing users they won't just fix it for new people and pretend it didn't happen, instead actually telling users who were affected and lost months and months of data.
Tell me when they decide to integrate into HealthKit.
Or maybe just fixing a bunch of the weird little UI things that have been wrong with the app since the iOS 7 version launch.
When FitBit pretends to care about their software they might be worth considering again. Right now they're behaving like just another hardware manufacturer who only makes half-assed attempts at software.
What is this high-price-point, high-maintenance appliance worth if it's broken for significant portions of its audience and requires constant updates that don't actually happen to run or keep running?
I have friends who use and love these. Frankly, for the headaches they deal with, my ~20USD pedometer sits in my pocket and reliably estimates both my distance traveled and calories burned. No fuss, no muss, no upgrades, no OS issues. It does one thing and does it pretty well; I'd rather have that than have an appliance that attempts to do a lot of things and manages it rather poorly.
But at some point there was a bug in their software which they never bothered to tell me about. I recently asked support they said that they actually knew about the problem it had turned it off for all new users so they wouldn't hit it. But they never told me. So I have about 18 months of data we're most days I expended almost exactly 3000 calories which is a total lie.
On top of that the quality of the app has been terrible ever since they released the iOS 7 version last year. They had clearly implemented custom controls which cease to work well when iOS 7 came out, and after more than a year and numerous bug reports they still haven't fixed any of them. The app is been redesigned a few times; clearly to push whatever their current goal is. In doing so they have actually taken away extremely useful features.
I spent a lot of time looking around find the best company with a health tracker. At the time FitBit was the clear winner.
But it seems that since the market growing they're happy to do whatever they want and the money keeps flowing in. It doesn't matter how you treat current customers. Once you've sold the device they don't matter.
> There is a setting on every users profile that allows enabling or disabling of Calorie Estimation. This function gives users an estimation of calories based on their profile history. Its best suited for users that maintain the same relative activity level daily, in case they forget to wear their trackers some of the time. Calorie Estimation used to be enabled by default, but due to some discrepancies such as yours, it is now disabled by default for new users until we can improve the technology.
> I recommend that you turn the Calorie Estimator off on your profile.
So the feature that adjusts your calorie burn based on your activity broke calorie burn estimation. If you turn the feature off.... everything works as expected. Note that I fit perfectly into the "maintain the same relative daily activity level" category.
They knew about it, they turned it off for new users because it caused problems, they left it on for existing users and didn't tell them even if the bug was occurring.
"Calorie estimation is used when no activities are logged or data is synced." If that's accurate, then it only "broke" calorie burn estimation on days when you didn't wear your Fitbit.
About 3 months ago it broke (after many ears of success) and after looking around at all the alternatives I bought... another fitbit zip. I just hope they don't decide to stop making it.
Their software ecosystem is becoming a disaster.
If it wasn't for that, I'd delete my FitBit account and throw the thing away.
Maybe the Apple Watch will be more compelling to me than I had initially thought?
Now it doesn't do that correctly.
But my new iPhone has an M7 and is tracking my steps. There's a good chance my FitBit app will get deleted soon.
FitBit released a new version of the app today that seems to handle the iPhone 6 screen size correctly. It only took a month, and they didn't even think it was important enough to mention in the release notes.
Edit: Yup, you're right. I thought the text looked sharper but I pulled up the keyboard and it's definitely in upscale mode.
Is there such a device? Or, should I just accept has the data collection economy has penetrated all aspects of our lives?
Now, the Charge HR and Surge promise the same thing without the chest strap. This sounds really appealing, and it's at a price point that's very competitive with the Polar and Garmin products. However, I doubt that it's that accurate. The reason is that I am sure that if the technology existed to get rid of the strap, by now Polar and Garmin would have been all over it. Remember, these companies are targeting people that are very serious about getting info about their workouts only. If they could deliver the same level of accuracy without the annoying chest strap, or even with the chest strap that you didn't have to use with electrode gel, they would.
What I suspect will happen is the same thing as happened with the previous iterations: you will get moderately accurate heart rate at rest, but when you start running, swimming, playing basketball, etc., the FitBit will not get a reading.
I'd love to be proven wrong. The moment I see serious fitness nerds jumping from Polar to FitBit, I'll join them. Until then, I remain skeptical.
It's not that it's not accurate. In comparisons of two products (Samsung Gear Fit and an as-of-yet-unannounced product) with my Polar and Garmin straps, it seems to be close enough...when it works. And that's the trick, because if I can't consistently get it to work, then it effectively doesn't work at all. But if the strap isn't tight, forget it. And during exercise it just won't reliably give you HR regardless. Either it just gives up, or it tries to pretend that it worked when conditions were not optimal to get an accurate reading.
> The moment I see serious fitness nerds jumping from Polar to FitBit, I'll join them. Until then, I remain skeptical.
Serious fitness nerd here (well, just an obsessive runner, really) with a shelf full of Garmin and Polar devices. I doubt FitBit will ever even try to grab that market. If they do, they appear to lack the experience (and chops, for that matter) to pull off grabbing the 70 mile/week marathoner market (or serious triathlete, et. al.). It's a big jump from "inactive person who needs motivation to get off their ass" to "serious athlete who wants accurate telemetry presented in a useful manner". Even Garmin and Polar struggle with that, and they've been at it for years.
How accurate is accurate? As someone who works out casually, I'd be happy with something that gave even ± 10 bpm, because that'd be far more information than I currently have.
If, however, as another poster speculated it's more of the case that it only works intermittently, then that's a deal breaker.
The optical HRM thing they are saying they have is likely to have the same problem. I doubt it'd give you bad data, just no data.
I suspect that this optical LED-based HRM tech is going to have its own problems. For example, if it has to sit close to a vein, and you move it slightly. Or if it has to be relatively tight on the wrist. Or if the LED's get dirty because of sweat.
It seems like a gimmick, but I've had good results with one of the iPhone apps where you place your finger over the camera and it's illuminated by the flash. You have to keep the finger in a constant position, but it works reliably if you do. So I have hope for new technology.
Completely different area, but there's this technology:
http://people.csail.mit.edu/mrub/vidmag/
which seems surprisingly robust. If you can get heart rate from standard video, I wouldn't be surprised to find it's possible to get a reliable signal with a LED and light sensor placed directly against the skin–especially if it's done in addition to an electrical signal.
Either way, we'll find out soon enough. The Apple watch claims to give heart rate too, and they're going to get absolutely slammed in the media if they don't live up to it. Will be interesting to see!
Anyway, I wonder if the difference is body chemistry, maybe you have a little more fat (single digit % here), or who knows what.
However, since I learnt recently that they're not going to be integrating with the Health app, I've got absolutely zero interest in continuing to use the device as the iPhone app is terrible and I've been using Health.app a lot recently tracking flight count, steps etc.
The iPhone app is really broken. It doesn't work on the iPhone 6, doesn't count calories correctly and refuses to connect to the Flex for the first couple of attempts.
Silly Fitbit, I thought you were a cool company.
PS: Who remembers OpenFeint on iOS? Yeah.
(Now on my fourth Flex in just under a year, with the first three dying in precisely the same way. Fitbit replaced them all under warranty, so I can't fault them there. But I'd prefer if they lasted more than a few months.)
Why even have the entry level Charge? For 20 bucks more I get (allegedly) accurate Wrist based Heart Rate Monitoring, so why would I not spring for the Charge HR over the Charge?
The top end model is a whole $100 more expensive and going into Moto 360 pricing - too expensive IMO.
Better structure:
Charge $99
Charge HR $149
Surge $199
The fact that all of these get 5 days or more of battery life is the key for me. I do not want another thing in my schedule that I need to top up daily - no way.
Regarding the battery (Flex owner here), I find that the slightly-more-than-once-weekly charging schedule annoying. If it could last 8 or 9 days, I would just charge it at the same time every week. Now I have to keep monitoring this thing and figure out when's a good time to charge it so I don't miss steps.
They still have to manufacture the product at the lower price point because someone will buy it, do they just manufacture less stock for the lower price point (and higher for the other two) and hope the demand doesn't exceed the stock levels?
Apparently the 'flex' was the anomaly, and non-waterproof jewelry that can't be showered with, swam with, or wash the dishes with, is what they actually think is a good fitness product.
I wonder how it records strength workouts? It would be good to see strength training get the same benefits from these devices as cardio-based training does.
Thing is, they're providing a service, and they're only charging for a product. I don't think this is sustainable and it makes me feel very uneasy about the safety of my data.
The cherry on the cake is that they already put their Data Export feature behind a paywall (though last I checked they allow you to retrieve a small subset of your data once for free). I concede that storing that data costs money, but they do not provide an option for me to use my own servers for that. This leaves me feeling like they're holding my data hostage, and I don't like that.
I'm looking at ways of intercepting that traffic and setting up my own server, and am interested in any similar or related projects.
Anyway, I have a bunch of wearables collecting dust (Basis, Amiigo, Alpha). They need to be worn tight to have a precise HR measuring and this always causes dermatological problems. I stopped wearing them as although I don't have allergies and always clean the band with alcohol and shower daily, yet, I still get redness, and it slowly damages your skin. If I loosen this a bit, then HR monitor stops working. I was wearing this fanatically 24x7, but even alternating arms every day didn't show improvement, so, I quit using any. They might be great devices, but the bands are poorly made, and non-breathable.
Basis is far worse than fitbit. No API still, and their bluetooth syncing has always been unreliable. I find I don't look at the data because it's locked into their platform, and I don't like how they organize the data in their own app. I want to get a new watch tracker soon, but so much new stuff is coming out now, I'm in a wait and see mode.
Just go for automatic sleep tracking and movement tracking. You wont have your phone with you all the time, so a wrist tracker is ideal.
It strikes me as a "because we can" feature. Frankly, step counters almost fall into that category: "what can we do with solid-state accelerometers and gyros now that they're $2 in lots of 10K?" But beyond counting steps, not a lot has been done. (The exception were the Nike+ shoes, but I can't even find them on the Nike site anymore. Pity, too, as they were actually pretty cool.)
I fail to see the value of continuous HR monitoring. For starters, as others have pointed out, it's a PITA to get it working and keep working. I'm a scrawny guy with single-digit body fat % (I assume that the monitor has less to have to look through), and I still have to clamp a Samsung Gear Fit to my wrist to get it to work consistently. Second, what does it tell you? Your resting HR? You can do that without having to turn your hand blue from lack of blood flow. HR during exercise? Doesn't work that well, if at all, and is a HR strap that much of a burden? That your HR rises when you get pissed off in that meeting with your boss? Duh.
Maybe it's a useful metric, but I haven't seen any information on how it's useful...other than "because we can".
I've had to replace multiple devices for loss of functionality, poor quality of the Flex band, and wrist rashes. To their credit, they've been more than responsive and replaced my products no questions asked, but it's all left me with a sour taste. Their simplistic app, confusing calorie tracking and refusal to integrate HealthKit doesn't help.
Fitbit was on top a few years back when the wearables game was still young, so a slip up here and there was acceptable, but now there are a ton of competitors with great products, so research your options.
It was deleted, it looks like they only want a cheerleading section in their comments.
Then, Misfit kept updating their firmware and app, so month after month, it got better. Although not as detailed as Fitbit, when they added automatic sleep tracking, the war was over, and Misfit shine had won.
Why in the world do you tell Fitbit that you are a) going to sleep, and then b) you are now getting up?
Also, initially I thought the prospect of a USB charged device great. But then, I realized the drawbacks.
With my Shine, I can replace the standard 2032 battery every three months. So I replace it, and forget it. With Fitbit, I'd have to take it off every 4 days or so (depending on usage). The "lasts a week" thing is a lie. And if I was travelling, I'd have to think if I need to take the USB charger or not. With the Shine, no worries, unless I am going somewhere for more than 3 months!
Another thing that really sucks about the Fitbit are the bands. Yeh you got lots of colours, but they break! And then you'll have to spend $30 for 3 bands. Whether you like all three colours or not, you'll have to buy 3 at a time. I guess you'll use them all, because they all will eventually break.
The wrist band Shine comes with isn't super either. It is a cheap rubber band, but it didn't break. I bought a nice leather one about a year after because I wanted to, not because the original one broke.
I have the Aria too, that product I still like, and I still use the Fitbit app just for that. I wish that could integrate with Healthkit.
I think the only thing Fitbit is still ahead of the Shine is with the online app. But in terms of functionality and long term durability, the Shine for me, is a clear winner.
It made more sense on the FitBit One, the previous device. It had to go in a special arm band at night to do that feature.
At this point I hate this feature because I accidentally press the button on my One and it decides that means I sleep-walked for 6 hours in the middle of the day. There is no way to turn the tracking off totally, I just have to watch and remove the errant data when I accidentally trigger it.
> With my Shine, I can replace the standard 2032 battery every three months. So I replace it, and forget it. With Fitbit, I'd have to take it off every 4 days or so (depending on usage). The "lasts a week" thing is a lie.
My FitBit One lasts a week, but it's a bigger device and could hold more battery. The 'children's FitBit' (the Zip?) also does the 2032 battery thing and lasts months.
> I have the Aria too, that product I still like, and I still use the Fitbit app just for that. I wish that could integrate with Healthkit.
Sort of possible. FitBit -> My Fitness Pal -> HealthKit.
I'm debating on getting a Charge with the recall money from the Force, though i'm hesitant because i don't believe this one will last me any longer than the last...
From FTA
A high-quality, water-resistant, comfortable new
textured wristband design with an improved clasp/sarcasm
Are they available only for US?
Is there such a thing as an unsafe LED?
I mainly bought it for sleep tracking, but then I realized you had to manually enter sleep / wake up times for you to see any graphs. I don't know why there can't be some default value that can be algorithmically adjusted, because most people tend to go to bed and wake up around the same time.
As for sleep tracking, as far as I can tell you have to push a button at bedtime. Don't care much about sleep tracking, so I haven't researched to see that my assessment is correct. Still, not a big deal to me when I do use it.
I wish an upgraded version of the clip (with heart rate monitor) was available.
The downside? Instead of only the American government tracking you, the Chinese government now also knows if you're out of shape!
However, that appears not to be the case. Even the wrist based optical ones are often times inaccurate.