I miss Google wave
mashable.com
mashable.com
I could foresee that continuous improvement of the robot to include logic to deal with common problems and questions would, over time, eat away at the number of support tickets which were mundane "easy fixes".
Then Wave "died" and I took a new job where dealing with helpdesk ticketing systems wasn't a pressing concern any more.
1 - I can't believe its's been over 4 year since Wave launched (and flopped)
2 - In those 4 years, UI trends have changed a lot. The UI in that screenshot looks horribly dated.
But yes, I miss it too.