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Comment by jordanthoms | Hacker News Reader

Nice... I'll reiterate the same plea I have every time LastPass comes up (I'm a premium subscriber and have been for years) - Focus on UI and UX. I don't need any more features, I just want a much higher level of polish across the Chrome Extension and Android app.

It still pops up on the top of the screen, pushing down the webpage, and since it's slow it takes a few seconds to do it so it pushes down the content while you are reading it. I've tried disabling it but it still tends to pop up - there's much more usable + pretty ways of doing it, see Chrome's built-in password manager.

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Yes please! I don't need more features right now. Remove all the stuff that's useless 99% of the time. Like, do I really need to have the "password generator" option available at all times in the menu? Why does it take like 1 search and 3 clicks for me to look up a password? Why is the android app so clunky? Why do you tell me over and over and over again I have duplicate passwords? I KNOW! I'm sure there's more.

Lastpass is an excellent tool. The back end seems rock solid, but my god the UX is terrible. The latest update made it look better, but kind of made the UX worse.

Time and time again, after being frustrated with Lastpass's UX i think of how much nicer 1Password looks. I really miss that app. It's hard for me to suggest LastPass to people who aren't comfortable. I've heard people from 1Password talk about there design work. On those days of frustration, I wonder if LastPass a real UX team.

Their pop-over android app is fantastic. Though yes, focus on UI/UX for the next year, way more benefits that way.

I agree. In my opinion most password managers focus too much on delivering features that nobody really needs (most of the time at least) and far too little on user experience and polish. This is, I think, one of the reasons why so few non-technical people bother with using a password manager. I've been working on my own open source solution, which puts a clear focus on simplicity and usability[1]. I wish other companies like LastPass and 1Password would start putting more effort in making their software more accessible to non-technical users rather than trying to out-feature their competitors.

[1] http://padlock.io/

This. A thousand times this.

I found LastPass essential for a team I was leading last year but it was so hard to get everyone to use it because it was so clunky.

I actually went with Dashlane bacause of this. I wonder why there's no mention of it in this thread. Most of the people where I work use 1password - but since I'm on both Windows and OSX, I needed something that runs on both platforms.

Dashlane doesn't work on Linux - otherwise I'd consider it.

I use 1password on Windows and OSX and it works pretty well for both (using Dropbox sync).

I totally agree. Ironically I can't recommend LastPass to the people who most need it because they aren't tech-savvy enough to figure out and tolerate the UX issues.

I wish it were easier so I could get my parents using it.

Their Windows 8 app is utterly broken, and although I tell the Android app to remember my password it frequently makes me reenter it. I really wish they would focus on polish, I've very close to moving to a competitor.

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