Thank you so much for your response!
This is really helpful-- the way we're building our system gives ours customers their own instance (so update at your convenience). So this feedback makes us feel good!
And sorry to hear about your experience with Parse. Building a startup is hard enough.
If you consider using a BaaS in the future but want a different / more flexible experience, please get in touch: falling.hill@gmail.com (or drop me your contact info and I'll get in touch).