From a cost perspective it's easy to see this. I've made plenty of trivial VB scripts in large/bureaucratic companies to automate tasks that a customer service person(or a whole department) had been doing for an hour a day for the last decade.
Yeah, the weird thing is how large and critical these VBA applications are that he works on. Lots of local banks and small businesses have, essentially, their entire business wrapped up in an old VBA CRUD app. Not that there's anything wrong with continuing to use the old technology, but all we hear about is the latest and coolest.