Anything less, and people need to start talking about jail time because someone is on the take.
Anything less, and people need to start talking about jail time because someone is on the take.
Personal story: I live in SF Bay Area and got Comcast. Net was working really slow and got outages few times each week. To get any support I had to wait 40m to hear basic advice like restarting router.
Switched to smaller provider Sonic.net. Everything works, just once got some problem (in last 3 months). My call was immediately connected to competent human which diagnosed the problem in less than 3m. Next day they proactively call to improve one more thing.
Contenders usually got so much more will to do things right than monopolies.
Unfortunately, when I bought my house, it was a new development and while it was pre-wired for Comcast and AT&T, those are the only options.
In the consumer class connections, they simply did not offer fast enough speeds, and Comcast just blew them out of the water. Really wish they'd get their speeds up as I would definitely consider switching.
I'd love for you to be right, but if I were you, I'd prepare to be flabbergasted.
http://consumerist.com/2014/05/10/why-starting-a-competitor-...
http://www.wired.com/2013/07/we-need-to-stop-focusing-on-jus...
A couple of years back, this would have been tin foil hat territory. But not today.
#1 is ridiculous and the public push-back has been strong that it likely won't happen (let's pray to God it doesn't). However, in the context of asking for industry-wide de-regulation (that still might go through), a merger between industry leaders, which happens all the time, doesn't seem that ridiculous. Plus, having an FCC chairman who used to be your head lobbyist helps the merger even more[1].
I can only hope at this point.