I think the high reply rate is due to this phrase in the new mail:
"I will call you in the next 30 minutes or do you want to do this over email?"
If I wouldn't want anybody to call me, I would probably reply.
If I wouldn't want anybody to call me, I would probably reply.
"There is no chasm in America, not even between Red/Blue, so deep as that between Phone People and Email People."
https://twitter.com/patio11/status/519869383372320768
With LiberWriter - a service geared to authors, no less - a certain percentage of our customers really, really wants to talk to someone on the phone.
I actually find that line in the email obnoxious. Am I missing something? Hasn't the user already signed up to a SAAS site? And now they are insisting on becoming a distraction? On their schedule?
They make a great point about using the welcome email for more than just a hello. In their line of business they basically have to force their way in the door to get those potential customers.
Email replies doesn't actually mean anything, would be interesting to see what kind of user rentention and paying customers they got from both approaches.
Also, if someone replies saying "please do not call me". Does this count in the stats?