Unhappy Customer: Comcast Told My Employer About Complaint, Got Me Fired

I disagree with the article that it is "besides the point" if Conal did try and use his employers name unethically. Sure, Comcast sucks, should have done their job properly, and he wasn't trying to get any unethical special result - but you could say the same about a scenario where someone goes into a Comcast store and beats up a rep while trying to get their hundreds of service failures dealt with. Either he didn't do anything wrong and Comcast lied to his employer to make it appear he had, or he did do something that is a firing offense and it probably doesn't matter to his employer if he was provoked into breaking their ethics policy or not. (Or, I suppose, his company wanted to fire him anyway and is colluding with Comcast on the story...)