Square Raises $150M at a $6B Valuation
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6 years old, just raised $150mn...yeah, that's not a startup anymore. It seems some people consider tech companies and startups to be equivalent, but startup is a term for business stage not business type.
If you're doing customer discovery, throwing MVPs out to see what sticks, and pivoting constantly, you're a startup. If you've found product-market fit, are making quality products, and are entrenching yourself into the market and eliminating competitors, you're a business.
Or, to paraphrase Eric Ries: a business is a predictable engine for repeatable revenue generation. The process of groping around in the dark trying to create such an engine, is a startup.
In this case, if the company is still growing quickly 6 years in, maybe its still a startup?
So what about Uber, Airbnb, Dropbox then for instance? For me Airbnb and Dropbox are definitely startups still, however Uber not anymore, even though they have similar size.
Why is that, is it the culture, where flat hierarchies are combined with high-growth rates? This is not the case with Google, definitely not Amazon, Apple, Facebook anymore, however, it is the case with Dropbox with 979 employees and AirBnb with 1,876 employees. Uber has 2,625 employees, are they already out of the startup size that is maybe 2,000 employees?
>> If you want to understand startups, understand growth. Growth drives everything in this world. Growth is why startups usually work on technology—because ideas for fast growing companies are so rare that the best way to find new ones is to discover those recently made viable by change, and technology is the best source of rapid change. Growth is why it's a rational choice economically for so many founders to try starting a startup: growth makes the successful companies so valuable that the expected value is high even though the risk is too. Growth is why VCs want to invest in startups: not just because the returns are high but also because generating returns from capital gains is easier to manage than generating returns from dividends. Growth explains why the most successful startups take VC money even if they don't need to: it lets them choose their growth rate. And growth explains why successful startups almost invariably get acquisition offers. To acquirers a fast-growing company is not merely valuable but dangerous too. <<
It's pretty standard when you're a salaried employee.
It boosted my annual salary noticeably, because we worked 45-50 hours nearly every week. I hear that the OT policy still exists, but few people still get OT because of the DoD sequester. But in 2010-2012, it was very nice.
losing money as an intermediary on financial transactions is not easy. banks and organised crime sure scratch their head looking at square.
Or grow a sustainable business from something small to something huge that produces a lot of cash along the way while your enterprise value increases ahead of a large exit (or die trying).
The term is not well defined, and basically meaningless; but I think a definition that would resonate more closely with most people is "a company whose meta-strategy is to expand like crazy, whose strategy is flexible, and who is not yet an industry pillar".
Answering the next question is a bit trickier. You said "nets (profit) me $5k/month" which can be interpreted in a number of ways. So I'll answer with the two most common interpretations.
If you're SaaS business can pay you and anyone else needed to run it, a salary and some benefits, and at the end of the year, after accounting for depreciation of assets, expenses, and taxes is $5K in the 'black' (so the LLC, S-Corp, what have you, could 'bank' that $5K for future expansion) then no it isn't a start up any more. It may be a boutique business but its a going concern.
If you run a SaaS business with no employees, and use the revenue to pay your living expenses, have no benefits and you happen to end up with $5K unspent at the end of the year, its more of a consultancy than a startup.
Good examples in an adjacent field are accounting companies versus accounting consultants. My mother-in-law ran her own little tax accounting business for years. Not a startup (it was self sustaining) but not large either.
- the thing to brag about at meetups is not profit, but investor money taken and burned
- you need to grow very fast, because it's how you get investor money
- you ain't going to have a profitable business anyway, so you need to have a plan to sell your soul (and users), aka. "an exit"
- working overtime for free is justified, because "startup!"
etc.
But the primary reason for calling yourself "a startup" seems to be the association with "sexy and innovative crowd". You lose the label when you've been around so long that you make a profit and have other startups competing against you.
Evidence: I don't see companies bragging about being "Small Businesses", which would be a legal term.
A 'startup' is a company that is confused about:
- What its product is.
- Who its customers are.
- How to make money.
As soon as it figures out all 3 things, it ceases being a startup and becomes a real business.
http://www.quora.com/What-is-the-proper-definition-of-a-star...I think this is really a clever way to define a startup, it is true to the experience, and takes away the hype.
Then you pivot half a dozen times whilst getting investor money, which you whisk away to your private accounts in tax havens, then after 1-3 years you get acqui-hired by Google, Facebook, or Twitter.
Take any service or product needed, from office space to hosting to headhunter. Have a middle-man provide that service, and provide a kick-back / incentive / referrer fee to the person choosing the service or product needed.
Again, it is illegal, possibly fraud possibly other, and certainly not unique to startups. Things like competitive bidding attempt to mitigate this risk, as do knowledgeable advisors to investors. And many other methods.
If somewhat foolish as one's personal reputation could be dashed in an instant, a VC/PE firm managing other people's money may not like having their own gullibility publicized in equal measure, leading to an under-the-carpet affair, or something else.
http://steveblank.com/2010/01/25/whats-a-startup-first-princ...
Yeah, they've done that. If you do an exit and kill the product, the original need of users is left unfulfilled, so there's a space for someone else to do the same trick again.
So is that different future one where there will be further penetration & distribution of existing Square products or will we continue to see Square more horizontally integrate services for businesses? I personally think they have lacked a clear vision over the past few years but have reshaped it and resold that to investors for a valuation 2x from 2yrs ago.
Does this have to do with the predominance of credit cards in the US otherwise (a relatively uncommon mode of payment where I live)?
Seems to me like a high value for a problem that I can't relate to.
Likely, and the same problem exists in European countries with significant CC[0] penetration (e.g. France, or Iceland where cash marks you as a tourist and I've seen people buy a single packet of gum on card): you have to request a quote from a payment processor, the first link I get (EMS) tells me to "request an offer or contact the sales team".
[0] leaving it for posterity, but I actually meant "cards-based payment" rather than "credit card": the payment processor issue applies to both. It is true (in my experience) that euro countries tend to use debit cards rather than credit cards.
I grew up in The Netherlands and I'm living in Italy now, and credit cards are generally viewed with suspicion. I didn't get a credit card until a few years ago when I needed one to live in the US.
A lot of people that I know are uncomfortable with credit cards. I'm guessing that's because they're associated with fraud; banks here don't make it easy to file reports in general. My card was used fraudulently for the first time a few months ago and it took A LOT of paperwork for my bank to accept that I hadn't made the purchases.
I've always wondered if it's a coincide that Paypal, Square, Google Wallet, Apple Pay etc. are all US-based, or whether it's because they don't address a significant pain point this side of the Atlantic.
France doesn't really make a difference between "credit card" and "debit card": it's essentially an implementation detail of your card's contract, the former is called "deferred debit" and the latter is called "immediate debit" (or "direct debit").
I believe the latter is indeed much more common than the former (and the default), but even it can have credit-ish characteristics in the form of overdraft (with variable depth and interests, and banks may waive part of the overdraft fees under a certain amount, mine did when I was there).
My point was more about card-based payments in general (as opposed to cash, bank transfer or cheques) than specifically credit-card and cards are definitely extremely common in france (though not absolutely ubiquitous).
We're spending money that hasn't been earned yet, and there is a lot of space to disrupt that as the industry is held by legacy companies who give out credit.
To an extent, overdraft is a thing on debit cards.
> We're spending money that hasn't been earned yet, and there is a lot of space to disrupt that as the industry is held by legacy companies who give out credit.
But Square isn't in that business, they're in the business of ferrying money between the consumer and the provider of goods and services.
This differs a lot within Europe. In Scandinavia cash is really uncommon.
EDIT: Ok, so you're talking about debit versus credit card? That's a different story but then I don't understand how you see Square as US centric. It applies to debit cards as well as credit cards. The reason it won't work in Europe is because most countries here require chip (see iZettle for a competitor with support for chip).
I guess what's more difficult for me to understand is the value surrounding wiring money. My bank in the Netherlands doesn't charge me a fee to withdraw money at any ATM in the world and I can transfer to any European account given the IBAN free of charge too.
So just curious as to what pain point Square and other payment companies serve in that case.
I think that's the rule rather than the exception.
This means that if your bank charges 0€ for national transfers, it cannot charge for SEPA ones (the ones with IBAN). But it could in theory charge for national and SEPA wires.
http://en.wikipedia.org/wiki/Single_Euro_Payments_Area#Misco...
On top of that, Square Cash is right now the absolute easiest way to send somebody money. Just a moment ago I sent a friend $45 in less than 60 seconds with a single email. Instantly I'm emailed back with a confirmation that the cash will be in his account in 1 or 2 days. In my experience he'll have the cash tomorrow.
Our millions of sellers will be able to accept any form of payment that comes across the counter, including Apple Pay!
I wouldn't say Apple Pay is a threat to Square Register. If anything it might even drive POS upgrades which Square could benefit from. Having said that, Square does need to diversify beyond POS systems and payment processing, and Apple Pay puts another nail in the coffin of Square's foray into payment instruments (Square Wallet), which they already pre-emptively killed.
Unfortunately Square Cash operates at a loss. If it were possible not to operate at a loss there'd be a million competitors overnight.
http://www.interac.ca/index.php/en/interac-etransfer/etransf...
An advantage of Square Cash is it uses email as a proxy, and you probably already know your friend's email.
You can put $45 in an envelope and have it delivered in 1-2 days.
Welcome to Europe 15 years ago
Nearly everyone I every need to pay is on Square Cash (and those who aren't soon are, the barrier to signup is very low) and the app is just a pleasure to use compared to the competition. It's second nature at this point.
I signed up for Venmo a while back to try their API at a hackathon. They then decided to freeze my account and send me a barrage of questioning. I didn't bother.
On top of that, Square Cash is instant - there's no paypal balance to deal with, it doesn't take 2-3 business days for the ACH deposit into your bank. When I square cash my friend $50, it's in his account and out of mine before our conversation is over.
I'd definitely imagine that improved customer feedback mechanisms would impact SMEs in a positive way.
Don't compare it to the competition. I live outside SF and have never run into any square POS till now and don't know anyone that uses square.
Square Wallet was a big dud, as was the Starbucks partnership. That was their "greater plan" at one point.
Square Cash is easy to use.. but operates at a structural loss of over 20 cents per transaction.
There's plenty of issues when you look past the surface, particularly with the business model. They have not yet delivered a polished product that's enjoyable to use and makes lots of money.
If "proven ability to execute and release polished products that are enjoyable to use" is the bar for a high valuation and optimistic projections, we should maybe start throwing gobs of money at a lot of design firms and app consultancies.
By the time you unlock your phone, open the app, wait for it to locate you, check in, say "hey i'm paying with square my name is x", wait for the cashier to scroll down and find you (sometimes you take a few seconds to show up), and wait for them to tell you you're good to go... it's really at best neck-and-neck with swiping and signing. At worst, slower and more awkward. Auto check-in was super unreliable.
Apple Pay on the other hand is going to be a significantly faster way to pay (no signing/PINs) and also vastly more secure (no real card numbers!). Two real concrete benefits.
An easy way to see everything I've ever spent at a place.
Not having to share credit card details.
You can pay just by walking into the place and saying your name, you didn't have to have to pull your wallet out at all.
However this debit mechanism is also what makes it so expensive for Square to operate (>20 cents per transaction in interchange fees).
The small business I work for recently switched to Square Register via an iPad and the Square Stand for all POS and it's pretty brilliant. It's a big step up from using a phone plus the regular little reader, and setup and use are quite simple even for our tech-illiterate employees. Judging by the popularity of the related receipt printer and cash drawers on Amazon, we're far from the only ones to make this jump recently.
I don't know how much money they're making per $100 stand, but they've made the barrier to a modern flexible POS system so low that I'd be surprised if their share of the payment processing pie isn't growing quickly.
Square does have a really good niche in the mom-and-pop shops where 2.75% is an ok price given the easy of signup and free POS system. But at the same time there may be significant customer acquisition and support and fraud costs in that niche.
IPOs of this decade in tech seem to be a different beast. Much bigger. Companies seem to be successfully raising large (+100m+) sums without going to pubic markets.
Understanding the implications of this is beyond my pay grade, but I imagine there are some complex relationships with early employee and investors. IPOs allow stockholders to cash out and the company itself to raise capital. Companies have an alternative way of raising capital which many now prefer. I imagine that all demand for their stock from later stage investors can be channeled into to company's coffers this way without dilution by stockholders.
Either way for employees that have some tenure at Square, being now valued at $6bn is much better than being valued at $600m or $60m.