Whatever may be wrong with Comcast (connectivity-wise I'm soooo glad I don't live in the US), this is absolutely exemplary damage control PR.
Clear, accessible, no weasel words, no lawyer-speak, to the point and with a human touch to round it of.
Clear, accessible, no weasel words, no lawyer-speak, to the point and with a human touch to round it of.
The thing is, a client connection to the TOR network wouldn't look like a HTTP request. So "No we don't monitor your browser traffic" is the equivalent of saying "Yes, we do monitor if you do something other than use a browser to surf the web" in a situation where the object of discussion isn't a browser.
The fact that they don't address it at all suggests to me that they haven't drafted a damage-controlled explanation yet.
They are skilled at PR, but are not necessarily telling the truth.