MARKET
Good point. We have a strong competition in this area and are facing a marketing challenge in the US with the hugely successful launch of Slack (I think that Hipchat and Campfire are still bigger atm).
We are currently reworking the landing page, but this concept video might explain a little bit better what we are after: https://www.youtube.com/watch?v=hFJBadyrTmI&list=UUaBvfEGLT1...
We make all company data available right as you type. The time you are switching back and forth between browser tabs to search for issues or appointments is a huge waste of time and - more relevant the bigger your team gets - of money.
SECURITY
> Not just OTR and encrypted chat but stuff not even YOU can read
We are currently working on an encrypted solution for OTR-Conversations that - thanks to WebRTC - uses p2p-connections and uses your wifi, if you are in the same office. This allows you to communicate internally with us only providing the client. This isn't as secure as an on-premise solution (we are working on it, but this will def. take a little more time), but it's a good way of giving customers the advantages of cloud software with an optional switch for an on-premise-like behavior.
MARKETING STATEMENT
> makes your communication twice as fast
Yeah, a blunt marketing statement like this needs to be backed up, or the bs-markers are over 9000. During the planning phase we tested with a couple of businesses what happens, when we integrate their most commonly used data into a facebook-like autocomplete. The results were, that the initial time they spend using the prototype was reduced to 52% (notable: They were still sharing the same amount of information). I think the reasons for this was a reduction of back-and-forths, misunderstandings and that they generally kept their conversations shorter.
Maybe we should make a short clip, explaining the research that led to the assertion.
By the way, thank you guys for racing your concerns. This sounds cliché but I rather have somebody tell me what he doesn't get/like about ChatGrape than having somebody dismiss our product without us knowing, how to improve.