Uber Is Currently Fighting the Battle That Jitneys Lost 100 Years Ago
paleofuture.gizmodo.com
paleofuture.gizmodo.com
What I liked most though was the author's honest assessment of what happens if Uber and others win. Most people seem to imagine this utopia of competition between the ride share companies, but given that Uber is already engaging in immortal practices to eliminate competition and hiring people to schmooze regulators, I doubt that's the direction we're headed. If they get their way, we'll be complaining about them in 20 years when they are established, another company comes along, and Uber tries to regulate them away.
Heh.
Then, once you've achieved market dominance you start the squeeze, slowly capturing more of the revenue stream. Because a huge amount of the customers now comes to the suppliers through you if a supplier balks they get cut off and that bit of the revenue stream gets redistributed over the ones that remain. Those will soon learn 'not to mess with you'.
It's very clever and it works over and over again, there are quite a few industries that have suddenly found themselves in this situation. I call them 'the new middlemen', where the www was initially thought to allow us to cut the middlemen out a new generation of middlemen has stepped up and has exploited the opportunity and has in the process gotten rid of the old middlemen.
Salons are middlemen for hairstylists. Hollywood middlemen for movie directors. Labels are middlemen for musical artists. Google is a middleman for advertizers/people's private information. At a larger scale, credit card processing companies are a middlemen between EVERYTHING.
The pimp/middleman taxes what would normally be a direct market transaction between two willing parties. Presumably in a free market (we're getting crazy here and granting classical market analysis some of its claims), two parties will undergo a transaction only if it benefits both parties. This is one of the fundamental justifications for market systems of wealth distribution and social organization. (It ignores whether the transaction hurts third parties to that exchange - externalities - but that's a side discussion).
What a pimp does is take some of the value from the transaction for himself in return for organizing the transaction. In cases where the pimp hasn't actually added any value (he wasn't really required for the exchange) he is said to be "rent seeking" (https://en.wikipedia.org/wiki/Rent-seeking). The classical example of this is chaining over a public river system and charging people to run their boat down it. In this case no value has been added to the river by the chaining, in fact value was extracted and concentrated into private hands.
The situation is less clear when the pimp does add some value. In the case of prostitution a pimp provides security and a first check that the 'John' isn't law enforcement. In the case of credit card companies, they facilitate the exchange of dollars over wires and track down fraudulent transactions (security). In the case of Uber, they provide checks on customers and checks on renters (security). Security is popular. But it isn't always the case. Some pimps provide an upfront investment in machinery, such as mirrors/air conditioning/shampoos. Other times the pimp takes a financial risk.
It isn't always clear when a middleman is a good deal. When is your pimp robbing you as an employee? As a customer? As a service provider? Many small and medium businesses struggle with credit card processing fees as the charges cut into what are usually small profit margins to begin with. Having built the infrastructure once and not having improved on it, do credit card processing companies deserve 3% (I don't know what it is) of every monetary transaction? That's half of most sales taxes, but it goes into private hands. Is the value of providing that infrastructure enough to justify the costs? After how many years does an infrastructure have be in place before it is considered a public good?
The internet was supposed to be democratizing in that it would facilitate direct transactions where there weren't any before. People with information could get it to those that needed it without having news organizations filtering it. Musicians could release without labels taking their cut. Coders could sell programs without coordinating with software stores. But today there are appstores and there are wire transfer services and there are online banks and online social filter systems. Google, Paypal, Comcast, smartphone and device manufacturers and carriers, Amazon, Facebook, Twitter, Apple store, etc all take their slice.
When is it okay to put a chain across a river? What if the river is first dug deeper, or if someone puts up signs? And how long is it okay to leave the chain up?
The various types of co-op are fairly well-defined in general, but likely the best system here would be that the member artists would have control over the running of the site (likely through a voting system or consensus system), and therefore have control over how it's funded.
This would mean that there isn't a middleman who can skim more money than is necessary for the operation of the site, because the artists own it. Even if they decide to outsource the running of it, they can still decide to fire the outsourced company/individual and have someone else run it instead, without losing their data or their network effects.
They can't do that in a situation like NoiseTrade, where the artists are customers just as much as the fans are, and have no ownership over the system; everyone's stuck there due to network effects, until NoiseTrade do something extremely egregious.
* Word of mouth
* Expert advice
* Music discussion forums
* Going to see shows/concerts. (Bands you like often have openers you might like.)
* A locally run algorithm that samples music released online to find suggestions (a local Pandora/Spotify rather than a service)
Since when is poaching employees considered immoral?
Trying to make sure you aren't part of an "express kidnapping" or "millionaire tour" is a real problem in many places.
It doesn't appear to be a problem with Uber or Lyft since they have some kind of QC, but what happens when the market is deregulated for anybody to open up whatever kind of taxi service they want? It's the next next guys that worry me.
Random cars pulling up to people hailing taxis and offering a ride is basically the kind of stuff we were all taught to avoid as children because you shouldn't talk to strangers.
You're confusing correlation with causation in declaring that unregulated taxi service leads to dangerous taxi service.
This kind of argument is silly, that the mere simple existence of criminality is more important than the frequency of it.
So I guess go on being proud of assuming idiotic risks the next time you hop in a beat up Toyota Tercel in Mexico City or wherever because some random guy offers to give you ride for cheap. You don't really need both of your kidneys.
I won't argue statistics with you, but the incidents of people disappearing into some Central American jungle are far higher when morons on holiday jump in the back of unmarked "taxis" vs. taking a regulated service.
I mean, it was only the #2 method for the FARC to finance their operations for a few decades, and they weren't doing it with vehicles from the regulated taxi system. Which is one of the reasons it was so hard to put a stop to. But we'll just discount that.
When James Watson was killed in Bogota, you know what brilliant method was used to track down the perpetrators? Video showing the livery on the cab he took.
But no, go on. Prove me wrong. Please. Go ahead. You show me. Run with those scissors. Play with that fire. Drink that sewer water. Spin that revolver barrel.
There's absolutely no reason the state department issues explicit guidelines on taxi usage for certain countries, and those guidelines are almost always "use a taxi from a well regulated taxi service"
It's all just theater.
Why do you suppose that is? Random happenstance?
These same people wouldn't be able to do this as Uber drivers because despite being unregulated, Uber has a detailed record of what driver was dispatched, where you were picked up, where the driver drove (at least until they turn off the uUber app), etc.
Now, of course that doesn't mean that any random Uber driver couldn't just snap and decide they were going to rape and murder their passenger, but of course they would be caught if they did, the same way that a taxi driver would be caught for much the same reason (regulated or not).
It actually seems like Uber would have an advantage because you cannot hail an uber anonymously on the side of the road like you can with a taxi. If I summon an Uber there will always at least be a record of everything up to the moment I got in the car.
If I hail a perfectly (legal, regulated) taxi from the side of the road and get in, then the driver snaps and decides to rape or murder me, unless I noted the license plate number or something like that and sent it to someone, there's no record.
In fact, I don't even have to have a phone with me, so there may be absolutely no record of the transaction or the fact that I had an interaction with the driver at all, anywhere.
I think in these countries you wouldn't see rapes and murders occurring from Uber drivers, but rather still from "unregulated taxi" drivers who aren't really unregulated taxis but "criminals pretending to be taxis", something they can't do with Uber.
These same people wouldn't be able to do this as Uber drivers because despite being unregulated
But his point is that after Uber there will be services that don't operate that way. And Uber is not a great option for everybody (older people, tourists with no cellphone connection or really expensive data roaming) Or why give Uber 20% when you can just drive up yourself at the bar?How was Singh caught? He was asked to come to the Taxi and Limo Commission.
Chung was caught because the victim called 911 who tracked him through his dispatch records.
The livery and identification of their jobs significantly narrowed down the search from "person with car" to "cab #xxxx".
I bet if you hunt down crime statistics on kidnappings etc. on regulated taxis vs. unregulated taxis the percentage of global incidents on unregulated taxis will far outstrip those of regulated systems.
Here's the security guidelines for taxis in Mexico
https://www.osac.gov/pages/ContentReportDetails.aspx?cid=151...
""Libre" taxi cabs are poorly regulated and often criminally-linked enterprises, which pick up fares on the street after being hailed by customers. "Sitio" or radio dispatched base station taxis are far safer, more reliable, and are worth the added expense. "Sitio" or radio dispatched base station taxis cannot be hailed off the street and must be ordered by phone or met at a designated taxi stand. Twenty-four hour radio taxi service is available at 5516-6020 and 3626-9800 to 30. “Sitio” taxis in Mexico City are most often metered and registered by the government. “Sitio” taxis from Benito Juarez International Airport are paid in advance in the terminal (at the “Sitio” stands) and are well regulated.
For Kenya http://travel.state.gov/content/passports/english/alertswarn...
"U.S. citizens should use commonsense precautions at all times, to include the following practices: avoid crowded transportation venues; visit only legitimate businesses and tourist areas only during daylight hours; use well-marked taxis and be sure to lock vehicle doors and keep windows up..."
Ecuador http://travel.state.gov/content/passports/english/country/ec...
"When in Ecuador, you should call to order a taxi by phone or use a service affiliated with major hotels. If you must hail a taxi on the street, seek out those that are officially registered and in good condition."
Brazil
https://www.osac.gov/pages/ContentReportDetails.aspx?cid=150...
"Avoid city buses and other public transportation. Taxis and private vehicles should be used when moving within the city of São Paulo. Only use taxis at taxi stands, or have your hotel call one for you directly."
Here's general advice for expats
http://www.expatify.com/south-america/how-to-avoid-an-expres...
"Avoid illegal taxis...sometimes the car has irregular markings. The best bet is to use one of the recommended taxi companies."
Here's the Catholic Church's official guidance
http://www.pilotbulletins.net/weeklymailing/RiskMgmt_Kidnapp...
"Taxis - Only take taxis clearly identified with official markings. Beware of unmarked cabs. Never accept an offer to share a taxi with strangers."
There's very good reasons why these guidelines are the way they are. What do you suppose those reasons are?
Uber knows exactly where each of its on-duty vehicles are down to the meter and maintain well-organized logs -- better than any Taxi company.
> I bet if you hunt down crime statistics on kidnappings etc. on regulated taxis vs. unregulated taxis the percentage of global incidents on unregulated taxis will far outstrip those of regulated systems.
Correlation does not imply causation. Obviously well-developed countries with overpowering legal systems capable of implementing and enforcing taxi regulations are going to have less crime in general.
>It doesn't appear to be a problem with Uber or Lyft since they have some kind of QC, but what happens when the market is deregulated for anybody to open up whatever kind of taxi service they want? It's the next next guys that worry me.
> Correlation does not imply causation.
Correct, that is until the causation is understood to have been detected by the correlation.
Your claim now puts the burden on your to demonstrate that unregulated taxis, in countries with regulated taxi systems, are at least as safe as regulated ones. And I can tell you before you start that you won't find that to be true.
I can only offer anecdotes, but UberX has been simultaneously cheaper, friendlier, and safer than taking Taxis for me in SF. The first and only time I took a Taxi in SF the guy did an illegal u-turn from the right lane without checking his mirrors and almost got us all killed.
I would be very surprised to find that Uber is less safe overall, if only because the Taxi companies and regulators would be screaming it from the rooftops.
You could probably have called him to come to the DMV and get the same result. If the man wasn't afraid to come to the Commission, I'm pretty sure he wasn't that difficult to find.
Chung was caught because the victim called 911 who tracked him through his dispatch records.
I don't know where you read that, because the company said he wasn't working for them anymore.
The livery and identification of their jobs significantly narrowed down the search from "person with car" to "cab #xxxx".
It's called a license plate, every car has one, taxi or not.
There's very good reasons why these guidelines are the way they are. What do you suppose those reasons are?
Well, duh. Obviously when you have a mixed of regulated and unregulated taxis, criminals will prefer the second system.
But the reasoning error you're committing is that you're taking the assumptions of the regulated system - that every taxi should be treated the same - to the unregulated system, which is specious.
In an unregulated system, people would have to stop relying on this implicit assumption and make better judgment calls. Instead of entering on random cars that happened to be painted with the right colors and marks, which is a terrible authentication system¹, they'd need other - better - systems, like using an app that can verify the driver status in real time and record the client's location - possibly even during the ride.
¹ see Chung's case, which wasn't even an employed driver at the time, and "should" have removed the markings, for how well that work.
You don't call people to come to the DMV. And you'd need a full plate to even consider such a thing. I don't think you know how the DMV works.
Yellow Cab #21 and "Indian Driver with a Turban, maybe named Singh" narrows the search space down from a little over 10 million cars to just a couple hundred. If you don't understand that, I'm not really sure you should be participating in the conversation.
> I don't know where you read that, because the company said he wasn't working for them anymore.
So when companies fire employees, they immediately purge all records of them having ever been employed there? Again, if you don't understand how these things work, you probably should bow out.
> It's called a license plate, every car has one, taxi or not.
True, but "I think it was XCC-2something something something" is different than "white AAA Cab #12, driver's ID said "Chung"". Guess which one is more precise? And that's why people bother to put id numbers of separate from the license plate on most professional vehicles, from taxis to long haul trucks.
You've never been curious why they do that? You've probably seen tens of thousands of marked vehicles and your conclusion is that it's just a waste of paint? Why bother? License plates.
> In an unregulated system, people would have to stop relying on this implicit assumption and make better judgment calls. Instead of entering on random cars that happened to be painted with the right colors and marks, which is a terrible authentication system¹, they'd need other - better - systems, like using an app that can verify the driver status in real time and record the client's location - possibly even during the ride.
You honestly need to bow out of the conversation because you're simply ignorant of the system that's being discussed. Once you learn about how unregulated taxis work, and how common they are the world over, and how they work, you can write a blog post and post it here and I guarantee I'll give you an upvote. Until then, you need to bow out of the discussion.
Iranian Taxi Ride: http://www.youtube.com/watch?v=JBVAeAJVtmY
I remember watching a documentary about Iran and the host was talking about how much safer the "unregulated" taxi services are. Of course he qualified by saying "safer" was a pretty kind word as they almost crashed several times during filming.
Source: in London, regulation allows unlimited numbers of "minicabs" which predates Uber but which Uber operates under.
https://www.dropbox.com/s/2qqmy7sldbax6xk/20140426_232545.jp...
And here's the article belonging to the headline: http://www.standard.co.uk/news/crime/exclusive-i-fought-off-...
She was in an unlicensed minicab.
That's pretty much all anyone needs to know about this "disruptive" business thing. In fact, Uber has already worked with municipalities to change the regulations to allow their business model, but not others.
Once they are in, they will fight just as hard as any other taxi or town car company to keep the competitors out.
"'Hacking' in Baltimore has grown grass-roots style to a region-wide phenomenon, originating from 'Hack Clubs', organizations usually operating in converted rowhouses where 'hacks' made their cars available, distributed business cards with a central number, employed a 'dispatcher', and hung around the rowhouse waiting in line for calls. This practice continues today, but hacking has evolved to the point where people nowadays just wag a finger toward the street, and wait for anyone to stop. This new way of getting around remains popular, despite being incredibly dangerous, due to disillusionment with the city transit service, and the fact that licensed cabs seldom stop for fares in the most dangerous parts of town. There are plenty of willing drivers, and competition can be fierce. The fare is negotiated and paid upfront. Police maintain this is illegal, and sometimes enforce with $500 tickets, and a trip to the courthouse. However, hacking is so prevalent in certain parts of town that cops don't bother making traffic stops."
It makes sense, there isn't very many taxis in the area. They mostly hang around the airport and downtown.
The opportunity still exists for them to do so. Uber is really not all that novel in what it does: at the end of the day, its main use case is to be able to hail a cab with your phone and verify said cab is coming to pick you up.
But the author is right; this service is a commodity. Uber has been trying to differentiate through platform lock-in, but cab drivers will do anything to make a buck. Short of anti-competitive practices (which Uber has certainly had no shortage of) there's no good way to ensure your drivers don't leave you at the drop of a hat when something else pops up.
The ride sharing business(especially if we talk about 2 or more people sharing a ride with the same driver) has strong network effects - the more passengers you have ,you can offer cheaper prices and share rides optimally.
In business that enjoys a network effects we usually see one winner controlling the market, and i suspect that's what we'll see here, and that's why UBER got such a huge valuation.
Uber enjoys a small amount of the second component through their large driver network; but taxi drivers are more or less a commodity so there aren't really barriers to entry for a competitor to go hire a bunch of drivers. With Facebook, there's more lock-in: even if lots of people are on a competing service, if YOUR friends aren't, it has no increased value. There is no such personal component with Uber.
Eventually, what I see happening are a number of competing services popping up that drive down the payments that drivers receive. This will eventually bottom out the market for taxi drivers to a supply/demand equilibrium point, which is exactly what's supposed to happen in a commodity market.
My guess is that Uber's long-term plan is a brand play: everyone with even a little bit of future vision knows that self-driving cars are right around the corner, and Uber is trying to establish itself as the premier on-demand transportation service before that happens. Because once self-driving cars ARE available, anyone with deep pockets will just be able to buy a fleet and put them on the road. If Uber can establish itself before that happens, they'll have differentiated themselves with the strength of their brand, which again is the optimal strategy in a commoditized market. But I see Uber being the #1 company in a crowded market with a ~20-30% market share; not 70-90% as is often seen in markets with strong network effects.
EDIT: I think that there just is almost no incentive for taxi companies to improve on anything because they have had a quasi monopoly in a market that is completely underserved. When you needed a cap pre-Uber in SF, you were happy to get any cap at all. That all comes down to taxi medallions.
Also, successful drivers themselves may become targets for whatever reason.
Could work for the driver if they can transfer between companies and keep their reputations. They could even relocate.
Another future industry that could be disrupted in such a manner: personal security and tour guides .. used in countries that are generally unsafe.
Is there an ebay/uber for tour guides?
They were obviously successful if they had to be stopped for emptying the trains. It's a shame they don't try something similar these days - private minibuses that you can flag down. They'd need to be regulated a bit I think as when Thatcher tried allowing private busses in the UK they all piled into the same central locations and caused jams, but if you could avoid that it could work and be a lot cheaper than an Uber.
Each trip like that is a mini adventure, and I'm always happy to be back on terra firma afterwards.
Even in places like Panama (not exactly known for it's super infrastructure) they are trying to get rid of them ('Diablos Rojos') for these reasons.
NYC still has dollar vans
http://www.newyorker.com/business/currency/interactive-new-y...
The first trip my co-workers and I were picked up by an elderly man who was extremely drunk. He even had a beer in the cup holder which he sipped on at regular intervals during the ride. The car was a huge boat... something like a 1980's Chrysler Lebaron. The guy drove about 12 miles an hour and took huge exaggerated turns. Oddly enough, I felt perfectly safe. He seemed to be a well experienced drunk driver, and everyone on the road just kind of stayed out of his way.
The next trip down we were picked up by a gang of pre-teens. The driver might have been 11 and had two kids maybe 8 or 9 with him. He had the seat pushed all the way forward and could barely reach the pedals with his toes. He looked through the steering wheel at the road. On the way we came to a 4 way stop with a traffic cop directing traffic. The kid stopped and pulled himself up on the steering wheel in an attempt to make himself look taller. "Here it goes" I thought, "We are going to jail in Mexico for child endangerment or something....". The cop was not fooled by the tall act. But he glanced at the kid, glanced at us, deliberately looked the other way and waved us through. The kids waited for us at a few shops, and then drove us back to the border. We tipped them $5 and some ice creams.
I don't know what the point is. But unregulated taxi services can be interesting.
1. http://www.post-gazette.com/news/transportation/2013/09/07/P...
2. http://www.post-gazette.com/news/transportation/2014/07/23/P...
Then the question really becomes one of whether or not we're going to allow a hoard of unregulated, unlicensed, and possibly, uninsured cab drivers on our city streets. In the process of figuring that out, we might decide that existing cabbies are over-regulated, or maybe not. But in any case, the unequal playing field will not last long.