Civilize – Manage Your Debt
civilize.it
civilize.it
How do the letters go from your mailbox to the inbox? Programatically? Does an intern see all of my info?
Is that even what happens? I have no idea because your site doesn't explain WHAT it is actually capable of doing.
What templates do you have? Can I import my own templates? What is consumer protection resources?
How do you plan to market this to someone less familiar with credit repair?
I just signed up to hopefully answer these questions but this should be laid out on the first page.
Edit: This is meant to be wholly constructive, I'm just in the middle of a few tasks right now so it's pretty jumbled up.
I'll start with the safety of your information. Any critical customer information that a customer needs to enter or access is stored on a separate and encrypted server. Nobody except the CEO and tech lead have access to the server.
The letters are sent as hard copies to an employee from CIVILIZE who collates and sends the registered letters. Our team works closely and there is a protocol for how the letters are handled.
There is always the option to send the letters to the collection agency via registered mail yourself. The copies of letters are kept on the encrypted server.
The template letters are the ones provided by the consumer financial protection bureau to verify a debt, dispute a debt, cease and desist, and give instructions for future contact. You can't import your own templates- but if you have a good one, you can always contact our support team because perhaps we would add it.
For those who sign up for our paid service, they send the registered letter with instructions for contact and inform their creditor that the only way to be reached is through CIVILIZE email platform.
From that point on, the communication between creditor and client happen like a normal email service (like gmail) it is not visible to our staff (except our lead tech) unless it is flagged by the client as being abusive.
Our protection resources besides the letters and email are being rolled out so it isn't public yet.
We are not marketing this for "credit repair" as much as we are trying to address the pain of being harassed and abused. This is something that people seem to understand easily.
Please keep asking if there is anything I missed!
Because I'm too lazy/technical/lazy to go out of my way to buy stamps and send registered letters I'm sure I'll be using your service.
I do really recommend breaking it down for more inexperienced and non-technical users, though. Clearly outline where and why I would use your service - your site feels like it was made by someone who wrote the backend and didn't really consider some random person stumbling on it after searching for "credit repair/harassment."
Hope this helps!
I created the company because I had to do all this for myself and I was too lazy/technical/lazy myself and saw that a bunch of other folks were just like me.
Also, I wanted to send Cease and Desist letters but then I would end up stuck without important information (like pending lawsuits) so I created the email system so that there was a safe way to communicate that wouldn't give me PTSD.
When the phone would ring off the hook I would literally have an anxiety attack every time. I also missed important phone calls because they came from blocked numbers.
You will still need to put in your credit card information because registered letters cost money but we will never charge you for the service
I researched the industry and saw how broken it was, and how many people didn't know their rights so I created something which could help them.