Verizon Fined $7.4M for Misusing Customer Data
online.wsj.com
online.wsj.com
These flat-fee fines look big to the little folks but typically are pocket change for these big companies, it should actually hurt (see punishment) when they do something wrong.
[0] http://arstechnica.com/tech-policy/2014/01/court-orders-goog...
The issue is that they advertised other Verizon services to customers without giving them an option to opt-out. They effectively paid $4 per sales lead, and for leads to customers they already did business with, that's a pretty phenomenal deal considering the breadth of services they could then try to sell.
Figure 1/10 of those customers got a $10 monthly service and kept it for a year. That's $24m in revenue on a conservative estimate.
Anyway, I don't agree with your math. Surely many/most of the affected customers would not have bothered opting out even if they had been given proper notice. Opting out is kind of a hassle. And a 10% sales conversion is ridiculously generous by like three orders magnitude. I'd be surprised if 10% of people even open their messages.
I might agree with you if I thought the bad press Verizon is getting was actually quite costly. But I don't.