I felt pretty guilty doing the work at first, but I quickly realized that most of the assignments were so banal that I don't think the clients missed out on much learning value by outsourcing it. Why are college courses giving "major" assignments that can reasonably be completed in 5-10 hours by a smart person with no training in the field? If a college degree just means you banged out a bunch of garbage essays, as it does for many people based on the assignments I saw contracted out, should we really be outraged that some people are not doing the work themselves?
I would argue that the real scandal is not that some people are paying for help, but that many degree programs demand so little in terms of knowledge and thought that they can be easily gamed in this way. I would like to see fluffy degree programs ended, so that legitimate work in the humanities can continue without anyone wasting time and resources shuffling average Joes through the pipeline to middle class office jobs.
The most surprising discovery for me was that it seemed like after foreign language students the heaviest users of the service were education majors. No joke. I never figured out if the noticeably heavy use by education majors was a selection bias caused by the way the service was advertising itself, a sign of especially low ethics among education majors, or an indication that there might be a higher incidence of lifestyle factors (e.g. going to school while working full time) that made it difficult for them to crank out all the BS assignments required of them.
It's also interesting to me that the author of this piece seems to be an independent contractor whose business increased as she became known. Generally, I would expect ghostwriters to want to keep a low profile which makes it hard to be independent. I certainly didn't want anyone knowing how I was paying the bills when I was in it. And unless you are charging top-end rates, the overhead of marketing yourself and picking up envelopes of cash at Starbucks is probably an inefficient use of time. Both of these factors mean that a lot of people end up working for agencies that do the work of finding clients and managing payments, and also provide double blinding. So the writer never knows the identity of the client, and vice versa. It's a pretty good system overall.