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Comment by encoderer | Hacker News Reader

Why are you entitled to a refund? You disagree with their hiring policies? You already paid the $99 for 1 year of service. You already bought it. It's done. Your option is to cancel at renewal or not.

That's my take, anyway. I also asked for a refund when Google announced their far cheaper plans for GDrive, and this just a month after I renewed. They told me the same thing -- a policy of no partial refunds. So I asked them to ensure I would not be auto rebilled, and that was that. Why exactly are they morally corrupt for this?

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There are two logically consistent ways of handling this type of request:

A) Pro-rate the cost and immediately drop down to a free tier or cancel the service

B) Disable renewal, but keep the same level of service until the renewal date.

According to OP, he was knocked down to free tier but not issued a refund. That is incredibly odd, given that he already paid for the service

According to OP, he was knocked down to free tier but not issued a refund. That is incredibly odd, given that he already paid for the service

To be clear: The knocked me back to the lower free tier and quota, and only restored the quota a few days later when I saw no refund and complained.

If OP's account is true, the took away the features but then refused to provide a refund. At best, that's a pretty serious customer service fail.

That's not what OP said. The conversion to a free account and then back is not related to the refusal to refund his money. They temporarily took away paid features, but only because they botched his cancellation/refund request. When he pointed out their confusion, they corrected it. He didn't get a refund because they have a no refund policy.

Ahh I missed that point, my bad.

But if they don't have a refund policy(which i understand), why would they botch it up/take away paid features anyway? Makes no sense.

It was neglect for sure, but I think it stemmed from poor communication and not malice. He requested that they cancel his premium service and refund him for the remaining duration. They cancelled the premium service, but neglected to tell him that he wouldn't get a refund. Also, this was during a time when a lot of people were trying to cancel, so I'm sure the customer service team was overloaded with this type of request.

You already bought it. It's done. Your option is to cancel at renewal or not.

This is technically true.

In the bigger picture we should judge people and companies by what they choose to do, not by what they have to do.

Had Drobox even replied that they understood my complaint but decided that it did not warrant their making an exception to their ToS I might be less disgusted. At least it would show some sort of backbone. Instead they pretend their hands are tied. That's dishonest.

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