Hate to rain on the parade but I don't see this going anywhere unless they use humans to transcribe the phone calls which presents privacy issues.
Speech rec simply isn't there yet.
You're probably right, but I don't want anyone to think that speech recognition isn't good now, it just isn't good generally. There are plenty of doctors who expect programs like dragon to replace expensive transcriptionists.
Are you sure about that? Google voice's speech recognition is apparently very impressive.
I guess I can't be 100% certain so no. However Google is another story. They've got mega resources.
That couldn't be farther from my experience - for me, the automated transcriptions are impressive in speed alone. They're usually so far off as to only give a vague impression (often wrong) of what they called about.
It's good as a constantly fresh source of amusement, I suppose. :-)
I'm under the impression that it's not pure speech recognition, but speech recognition within a specific category. The lexicon is dramatically reduced.