Cleaning fees make perfect sense to me. When renting a house out, if I stay 1 night, the owner has to clean the house once. If I stay 1 week, the owner has to clean the house once. Seems like this is just matching pricing to costs.
And almost everyone I know uses AirBnB because it is cheaper than a hotel. But once you start adding on fees that value diminishes. The last place I rented wasn't exactly located downtown and, after all the fees, only $15/night cheaper than a hotel. Our final 2 nights we stayed at a hotel and had a lot more fun.
I've been a big proponent of Airbnb but my last stay reminded me that civilians are civilians and tourists are tourists. Some have very different expectations when it comes to housing.
HSIA 5.95
OCC Tax 25.90
CTA Fee 0.10
Tour Tax 2.59
adding almost $35 to my room.
When I rent, I put down a deposit. If it's not in similar condition when I move out, they use the deposit for cleaning and repairs.
Announcing "x per night, y fixed cost" is different from announcing "x per night" but then tacking in the charge for y at the last minute.
$99 per day, plus $20 flat fee
In other words, you can develop whatever fee structure you want. You just have to adequately explain it to customers so they can make an informed decision.
I would prefer to deal with honest folks that just give you the price straight away.
I only interface with assholey businesses that add fees when I have no other choice. I have no allegiance to those types of businesses. I'm thinking Delta, Southwest, every car rental place, Wells Fargo, most cell phone companies, etc.