United Family Hospital is very different though from the typical public hospital. It's a private hospital where a simple consultation with a doctor costs about 2000 RMB (around 325 USD) and is geared towards expats with good health insurance or rich locals.
It's worlds apart from the public hospitals they were talking earlier in the article and is really not representative of the situation. There, the doctors are more likely to deal with entitled customers who feel that they should be treated with the respect their money affords them.