Intercom.io withholding information from my website as hostage.

So I just got an email from intercom.io that stated they received a message in my website, but I would only be able to see the message if I renew their service.

What happened here is that I didn't uninstall their gem from my website for the lack of time I have. Therefore, I would expect them to not allow my customers to send them messages anymore, but unfortunately they do, and they are keeping the messages as a hostage.

It's interesting how they market this. They say I have "A message from a potential customer", and then they send me to their subscription page.

I find this type of business approach DIRTY and NASTY. It's terribly immoral to collect data in my website, from my customers, and withhold that as a hostage to get my money.

I hope intercom gets this message. I already ranted for them in a long email. I find this approach illegal, as our business contract is over and they are still collecting data from my website.

I understand many companies have a very aggressive way to get old customers back, but that should never bear the immorality barrier.

Thank you.