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Accordingly, we are currently working directly with their next provider to maintain smooth service as they cut over.

> From what I understand, we're at the data migration point, and we're waiting on EY for that.

s/working directly with/delaying/

That's exactly what the article says:

"However, in the end, the best arrangement for them was moving."

"Accordingly, we are currently working directly with their next provider to maintain smooth service as they cut over."

"Provider" really sounds like they are talking about infrastructure