Still don't understand why businesses buy this instead of scaling-out. Cost? Complexity?
I imagine that situation is fairly common.
At some point the massive risk will become worth taking; this has happened for ETL and is on the way to happening for BI; there is a skills / tools gap but that will change.
They have someone to blame when shit goes tits up. Response time may still be abysmal, but "dammit we payed a million dollars for this!"