PagerDuty raises $27.2M in Series B led by Bessemer | Hacker News Reader

PagerDuty raises $27.2M in Series B led by Bessemer

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84 pointsshackattack33 comments

It so happens that we are also hiring a ton! Check us out at http://www.pagerduty.com/company/work-with-us/ or reach out to me directly if you're interested in working on hard problems with highly available distributed systems (email in profile).

Congratulations! PagerDuty has an amazing technical team and their focus on reliability is an inspiration (just see their post on Failure Fridays[1]). Which is super important for when your systems are at the worst and require immediate manual help.

[1] http://blog.pagerduty.com/2013/11/failure-friday-at-pagerdut...

Thanks Daniel. Here's another peek into the work we've put into building a reliable system - http://blog.pagerduty.com/2014/04/end-to-end-sms-provider-te...

> San Francisco, CA

Nope!

This is great. We use the most primitive part of their functionality which is simply alert the right person through the best channel - whenever a part of our system detects that something is wrong. That's all - but I still love it. Hope they continue improving this - it's not perfect yet.

We will continue to keep improving our core functionality, for sure (there are one or two things coming out very soon). With the raise we're hoping to have to make fewer tradeoffs between building X and building Y.

I like the t-shirt (http://bit.ly/pagerdutyshirt) you get with a free trial :-)

How do you like ours? http://stephenherrod.files.wordpress.com/2014/04/runscope_t-...

Very nice. Though I often rock Segment's "Analytics.js is my favorite wrapper"

Trying to crowd in on our announcement, John? :)

On topic: RunScope is not only one of our many many partners, I also use their tools for almost all of my hackdays.

I remember seeing these guys pitch PagerDuty years ago at a Waterloo StartupCamp (before yc). Awesome to see them go this far!

PagerDuty is awesome and so is their android App. We've hooked our entire probing(system test) and code instrumentation through riemann to pagerduty. Each time a developer starts a new branch she can deploy it on the cloud, get into pagerduty console and within a few minutes check if there are any regression failures. Furthermore, production alerts make a "snake attack ssss" notification on my android (which by now everyone recongizes) and if they are not auto-resolved within 10 minutes I get a phone call, and if I don't acknowledge it, another engineer gets a phone call... It took some time to tweak riemann to avoid the pagerduty throttler but now it works great, and makes our product even greater.

I would only wish pagerduty added a regex filter in the incidents view. It would help us alot.

Maybe now their iOS app will show you when you're on-call next without having to jump through hoops..

We'll definitely be allocating some of this money to UX and mobile.

You can pull in an iCal link from the web UI, if you weren't aware. That way, it will nicely with the rest of your calendars in the apps you already use on a regular basis.

Congratulations to them! It's a pretty fantastic tool. We use it for incident management for our customer care department as well as engineering.

But why does the link go to the comments...?

Thank you very much! And fixed :)

Congrats to the PD team. They have a great product and expanding like crazy.

Awesome! Would be great if they began offering unlimited alerts in some countries other than the US & Canada (the UK would be a good place to start!).

I love their product.

Congrats again guys :)

The iOS app is the single worst piece of shit app I have ever used. Take a look at VictorOps.

Wait till you try the Android app. I have no words.

Ryan from the PagerDuty support team here. Have you tried any of the newer versions? They're greatly improved. If you can pass any feedback along to support@pagerduty.com it would be much appreciated.

Oh yeah, colossal piece of shit it still is.

Being able to schedule overrides using the app would be awesome.

Thanks for the feedback. That's definitely on our radar.

The number one thing this app should do is show me correct information. Don't ever show me cached version of the page from 30 seconds ago while you load. The only indication that I'm looking at a stale page is the teeny tiny loading bar at the top. I would rather see a blank loading page than the wrong information.

Oh and once the loading bar finishes, the list of alerts changes right out from under me and I often end up tapping on the wrong one. It makes me want to throw my phone.

I've been using OpsGenie, which also offers incoming support phone numbers, and push notifications since day one. They did improve their Android app, but it seems that VictorOps one-ups both PD and OG.

NB: how about providing a more complete and constructive criticism of the app?

Your comment as it stands isn't particularly useful. Specifics would improve it greatly.

We tried switching to VictorOps and in the first hour their website started crashing our browser.

It turned out each event was rendering in its own frame, and when we had more than a couple hundred alerts, the browser took more memory than available.

Supposedly its fixed now, but I'm not interested in being a beta tester for an alert system.

yeah the old app looked like horrible, they updated a few months ago tho looks better

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