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In at least one case a police report was filed. Filing a police report is the requirement for insurance claims, and works here as well.

Users are pretty cool about devices calling home. Isn't this a reasonable degree of customer service to expect in return?

> Isn't this a reasonable degree of customer service to expect in return?

No, it's not. It is possible that the victim in no longer the owner of the item, as odd as it may sound: http://news.ycombinator.com/item?id=810104