>I was basing my cost comparisons on Rackspaces's "Raw Infrastructure" pricing
As parent clearly stated, there is no raw infrastructure pricing; all pricing includes support already.
As parent clearly stated, there is no raw infrastructure pricing; all pricing includes support already.
http://www.rackspace.com/cloud/servers/onmetal/
Where they present their pricing in the format of a "Raw Infrastructure" price plus your choice of 2 different levels of support. So, there is raw infrastructure pricing — if you'd visited the page before posting, you'd have known that's where I got the nomenclature in the first place — but you must also purchase some form of support (where the pricing varies for different support levels).