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How does the user find the business?

This seems like something that can be done with a facebook personal message or something.

We aggregate business data similar to Foursquare.

Not many businesses are sitting behind their facebook pages to use it as a communication channel for customer service/ sales inquires/ etc.

Not many brick and mortar businesses are sitting behind the computer either. What market is this a burning problem for?

Most business owners have smart phones & so do their employees.