> The OSS community's theme song has always been "you can do it yourself"
In my experience over the last 15 years, that theme song can often veer from "you can do it yourself" (empowerment) to "do it yourself" (dismissal); replying to a reasonable feature request, in any context, with 'fix it yourself' is one of the things that turned a lot of people off OSS around the time of the first 'year of linux on the desktop'.
The GIMP was the best example of this, with professional graphics editors, illustrators, etc. requesting features and being told 'no one needs those features' and 'if you want it so much, do it yourself', and it hurt their image a lot with many potential users, both technical and non-technical.
Personally, I'm glad that attitude has largely disappeared (though apparently, not entirely).